We always aim to send your order as quickly as possible immediately upon receipt. Orders placed before 2pm (GMT) Monday-Friday will generally be dispatched within 2-5 working days (provided they are stock garments & no personalisation or embroidery is required on the garments). Orders placed after 2pm (GMT) will be dispatched with one extra day delay subject to the same conditions as above. When ordering items which need to be personalised or have club or similar crests requiring embroidery we aim to have the goods with you in than 10-14 working days.
To guarantee delivery, we must have proper and complete addresses and make one delivery charge per delivery address. A day time phone number (preferably Mobile phone) is required in case we or the courier company need to contact you.
We deliver all across Europe and the UK as well as internationally. The Majority of our deliveries are sent using DPD, but we also use Fedex and PostNL. You will receive an email and/or text message with you delivery date and time slot.
UK delivery (mainland UK) - £5.99
The Netherlands, Belgium, France, Germany, Luxembourg - €6,99
The rest of Europe - €17,50
The rest of the world - from €25
We offer free delivery to the UK, Netherlands, Germany, Belgium, France if you spend more than £100/€120, and free delivery to the rest of Europe if you spend more than €200.
When we dispatch an order you will automatically receive a delivery confirmation from the Tempest Shop Site & you will also on the day of delivery receive an email and text message from our couriers DPD confirming a time slot for you delivery.
If you are not happy with your Tempest Shop purchase for any reason, please return the item, along with the details requested below, within 14 days of delivery. We will be happy to refund or exchange your items provided they are in perfect resalable condition in their original packaging.
We would like to draw your attention to the following:
- we are unable to refund delivery charges unless the reason for return is due to a defect in the product
- we are unable refund or exchange products which have been personalised
Please include the reason for your return, a copy of your receipt and whether you require a refund or exchange (please retain proof of posting from your shipper).
Please return your item to:
Mainland Europe orders:
Tempest Sports EU
Nederhorst den Berg
We are currently moving offices, please send us an email for the temporary returns address.